Emergency Call 1 
INSURANCE DOCUMENTS
Your roadside assistance policy booklet.
Welcome to Automobile Association of Albania.
This booklet contains all that you need to know about this policy.
We are delighted that you have chosen Automobile Association of Albania.
This policy booklet includes your policy wording, so please read this and refer to it when you need to. Over the following pages we will describe the policy and give you tips on what to do should you break down or be involved in an accident and how to ask for assistance.
Customer Information
You need to tell us if anything changes:
- If you change your vehicle and want to transfer cover to your new vehicle.
- If you want to change the name of either driver.
- If your vehicle is found to be in anyway defective upon inspection by you or qualified persons like police officers.
- If you do not ensure that the information is always accurate then you could lose cover.
Use e mail: info@roadassistance.al
Cover
We cover one vehicle as described in the options on the “choose your cover” page on our website.
Broken Down? Do not panic.
There is advice further on in this site!
Firstly make sure that you and your passengers are as safe as possible and then contact us on:
Line 1:+355 69 601 0100 | Line 2: +355 69 607 0888.
Significant Features
- We can contact your family, friends or colleagues to let them know that you have broken down and that help is on its way.
- You are not covered for a breakdown caused by you or someone else that you have asked to repair on the same journey, unless we have agreed that you should.
- You are not covered for a breakdown caused by a fault that we have or our subcontractors or other qualified person have told you before and you have not around to fixing.
- Vehicles with “trade plates “ or vehicles that have been just been imported for commercial gain or those bought at auction are not covered by this policy.
- If your vehicle is involved in an accident that would be covered by a motor insurance we maybe able to assist you and recover the vehicle but you will need to pay the cost and then claim that back from your motor vehicle insurer. We will do our best to ensure that you get the best rates possible and assist you and your motor vehicle insurer when you make a claim.
- We will not cover any claim when your vehicle is already ata garage or other place of repair.
- You can use your our rescue as soon as your policy starts (normally within 24 hours after purchase) as long as your vehicle was road worthy at the time and had not already broken down.
- If you have just broken down and you want to buy a policy then we may charge a call out fee and towing fee but offer discounted membership to reflect the fact that you are a lower risk !!
- We will allow you 3 call outs a year under this policy as long as this is not a repeat call out for the same problem and you have not had it corrected. In such cases we reserve the right to hold you liable for the call outs and towing charges at a special member’s rate.
Your policy is made of this policy booklet and your insurance certificate.
Treat them as part of one document, read them carefully and keep them safe. Together they make up our contract with, based on the information that you have provided.
In return for the premium that you have paid to us we will provide you with roadside assistance as described in the policy as long as you and your passengers follow our terms and conditions.
The law for this contract is the law of the Republic of Albania but you can communicate in Albanian or English. However we may be able to find other language speakers to assist you at times.
Some definitions
Break down
Is a situation happening in the Republic of Albania, during the time of your cover as shown on your Insurance Plan, when you cannot drive your vehicle because of mechanical or electrical failure, fire, theft, or attempted theft or malicious damage.
The definition of breakdown includes flat tyres, running out of fuel, a flat battery or losing or breaking your vehicle keys. You can call us out if your vehicle becomes stuck in water, snow, sand or mud or if something in your vehicle stops working that makes it illegal or dangerous to drive there and then. For example, if your windscreen wipers stop working when it is raining or your head lamps do not work and it is dark.
Otherwise you need to drive to the nearest car accessories shop or garage to have the part fixed for yourself.
You cannot use this cover as an alternative to routine servicing or as a way to get out of paying for repair costs and so you will have to pay for the replacement parts and the labour fees. We will do our best to ensure that any fees are reasonable.
The vehicle must maintained in accordance with the manufacturers recommendations, such as keeping the required levels of oil and water correctly.
Insurance plan
This document has the names of the designated driver or drivers that are shown and identified on the insurance certificate and it sets out the details of your cover.
Vehicle
Any vehicle that we have agreed to cover and described on your insurance certificate.
The vehicle must fit the agreed descriptions in the “choose your cover“ page and be within one of these categories and met the criteria that we decide:
- cars up to the weight of 3.5 metric tonnes,
- motorcycles,
- small vans and motorhomes up the weight of 3.5 metric tonnes,
- vans and motorhomes that weigh between 3.5 and 5 metric tonnes,
- trailers and caravans that will require separate towing arrangements.
Fuel
The material used to power a vehicle, such as but not limited to petrol, diesel and electric.
Home
The policy holder’s main address.
Policy
This policy booklet and the Insurance certificate.
Policy holder
The first named driver on the Insurance certificate.
Specialist Equipment
May include cranes, skates, winches and other items that are not usual on recovery vehicles.
Time of cover
The time of cover is 24 hours from the time that you pay for the insurance certificate and lasts for one calendar year. If you have broken down before the cover starts then we will still arrange assistance but there will be a charge and adjustments to payments require.
Recovery
We have an extensive overlapping network of recovery vehicles with a target time of 16 minutes. They will aim to get you to the NEAREST garage or repair centre which will be within 20 Km.
If you want to go further than this then you will be charged for the excess distance at a comparative rate (see fees page).
We do not cover the cost of works done at the repair centre.
We do not cover the costs of replacement tyres but will ensure that you are offered tyres at a competitive rate.
IF you cannot use your vehicle.
If your vehicle breaks down and cannot be repaired we will get you taken to the suitable accommodation or attempt to find suitable vehicle hire from known providers. These costs will not be covered by us but these services are offered to assist you with local knowledge.
We do not cover the cost of the transportation of goods, pets and other bulky items in your vehicle but we will attempt to assist where we can using our local experts.
Emergency Driver
If for some reason you are declared medically unfit to drive we may cover your vehicle because you are in the vehicle but we would need proof of the medical condition so that we can treat the emergency driver as it was one of the named drivers.
Misfueling
While we will attend we will not cover the price of decontamination, cleaning and draining fuel.
We do not cover:
- Labour charges of the garage that we take you to.
- The costs of parts or materials.
- The costs of spare wheel or tyres if we cannot use yours.
- The costs of locksmiths, body glass or tyre specialists.
Broken Down? Do Not Panic!
This is what you should do:
- Pull off the road as far as you can do safely.
- Switch on your hazard warninglights.
- Call us on.
- Use Whatsapp to show you location.
- Use Whatsapp to send pictures of your vehicles location and its colour.
- Check on the map as to where you are.
- Tell us what you know about what is wrong with your vehicle and how many people are with you.
- If it is safe to do so and you have one place the red warning triangle.
- When our guys arrive ask them for their ID and they will be able to show you the messages that we have sent to them.
If you break down on a motorway. Before calling us please follow these steps:
- Try to pull off at an exit or pull over into an emergency area.
- Pull the vehicle off the road as far is safe to so while allowing you the chance to exit the vehicle safely.
- Put your hazard lights on, and if it is dark put your side lights on.
- Turn your wheels to the right if possible.
- If it is SAFE to exit the vehicle then exit from the side furthest from the traffic and make sure that your passengers do the same.
- If you cannot get out of the vehicle then keep your seat belts on, put on the hazard lights and call the Police.
Other points to keep in mind:
- If you have high visibility vests.. wear them.
- Get behind behind the safety barriers and be aware of the traffic to ensure you can see any hazards like debris.
- DO NOT STAND where your vehicle would injure you if another vehicle was to collide with it.
- Do ensure that all passengers are a safe distance and are under control.
